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FAQ

Your questions, answered. 

Caring for Your Piece

Caring for your Vida + LuzBecause Vida + Luz pieces are handmade, each piece is unique in itself in some way. Very slight variations do occur from piece to piece (especially when it comes to natural materials). 
Please be aware that brass naturally tarnishes over time; a paste of baking soda and lemon juice on cloth will shine it back up in no time if you prefer a bright look.

NOTE: Both the wood and brass are in their natural state—as in not lacquered, stained or finished—so it is not recommended that mobiles/ wall hangings be hung outside for prolonged periods of time.


Shipping Information

Hand holding Vida + Luz box

All US orders ship via USPS unless otherwise listed.
Shipping rates are for Priority Mail, which includes tracking and $50 insurance.

Signature required delivery can be requested for an additional fee.

Once tracking information confirms delivery, Vida + Luz is no longer responsible for the item. 

Drop Shipping

Vida + Luz natural gift boxWe offer complimentary gift wrap and drop shipping (gifts can be sent directly from you to a specified recipient). We can also include a personal message and card in the package. Use the notes form in the shopping cart to detail the message you'd like sent along with the package.

Please be sure that the address you entered is correct. If the address is incorrect, your order may be delayed or cancelled. If items need to be re-shipped, the customer will incur a second shipping charge.

Damaged Items

Vida + Luz does not assume any responsibility for items once they leave our local post office. We work hard to ensure that items are carefully wrapped and packaged. If items arrive damaged, please contact us to make arrangement for repairs. We offer free or low cost repairs on all our items, but the purchaser must pay all shipping costs for repairs.

Refunds & Exchanges

We want you to love the items you purchase! If you don't or it's not what you were hoping for we will accepts returns for a credit in the store. Returns must be made within 2 weeks.

Materials & Repairs

Vida + Luz pieces are are made using natural drift wood and raw brass elements. The raw brass will oxidize and patina with time, and this is normal. If desired the brass may be polished. Do not expose your pieces to extreme heat/cold or prolonged wet conditions, treat them with care and store them properly.

We do offer repairs for the cost of shipping, needed materials, and time. We charge $60/hr for repairs, although most repairs only take about 15 minutes. The average cost of a repair is $20.

 

 

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