Shipping policy
Vida + Luz Shipping Policy
At Vida + Luz, we strive to provide our customers with the best possible shipping experience. Please review our shipping policy below for detailed information on shipping options, rates, and delivery times.
Fulfillment Location
All orders are processed and shipped from our studio located at:PO Box 15105
Mill Creek, Washington 98082
United States
Domestic Shipping (United States)
We are pleased to offer FREE domestic shipping on all orders $50.00 and above within the United States. For orders under $50.00, standard shipping rates will apply.Delivery Time: Typically 3-7 business days, depending on the destination within the US.
International Shipping
We offer international shipping to most countries worldwide.Economy International Shipping:
- Cost: $19.95 flat rate
- Estimated Delivery Time: 6 to 18 business days
Please note that international orders may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and are not included in our shipping rates.
Order Processing
Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotional periods, processing times may be slightly longer.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your shipment.
Shipping Restrictions
Some products may have shipping restrictions due to their nature or size. If a product cannot be shipped to your location, this will be clearly indicated on the product page.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team at shop@vidaandluz.com within 14 days of the expected delivery date. We will work with you to resolve the issue promptly.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Vida + Luz is not responsible for packages that are undeliverable due to incorrect or incomplete address information.
Shipping Method Changes
Once an order has been placed, we cannot change the shipping method. If you need to change your shipping address or have any questions about your shipment, please contact us as soon as possible at shop@vidaandluz.com.
Questions or Concerns
If you have any questions about our shipping policy or need assistance with a shipment, please don't hesitate to contact our customer service team at shop@vidaandluz.com.We reserve the right to modify this sh
