All U.S. orders ship via USPS with tracking, unless otherwise specified. Please note that USPS and other carriers may experience delays in updating tracking information, with some orders taking up to a week to show delivery progress.
Signature-required delivery can be requested for an additional fee.
If you need help with a lost or missing package, please follow these steps before contacting us:
1. Confirm your address was entered correctly.
2. Check with family, friends, neighbors, or roommates to see if someone accepted the package for you.
3. Contact your local USPS office (international customers should check with their local customs office).
4. Speak with your mail carrier; they may recall where the package was left.
Once you have this information, reach out to us to see if we can offer further assistance. Please note, once the package is with USPS or another carrier, Vida + Luz cannot assume responsibility for its delivery.
If you need help with a lost or missing package, please follow these steps before contacting us:All U.S. orders ship via USPS with tracking, unless otherwise specified. Please note that USPS and other carriers may experience delays in updating tracking information, with some orders taking up to a week to show delivery progress.
Signature-required delivery can be requested for an additional fee.
If you need help with a lost or missing package, please follow these steps before contacting us: